CSC Calls for Reporting Fraudulent Messages and Avoiding Engagement

Confirmed that nearly 35% increase over the past year

As part of the weekly awareness campaign of the Cyber Pulse initiative launched by the Cyber Security Council (CSC), the Council warned of the dangers posed by fraudulent messages targeting citizens, highlighting their various risks. It urged the public to remain vigilant, report scammers, delete any fraudulent messages, refrain from interacting with them, block unknown numbers, and immediately notify the relevant authorities. The Council emphasized the importance of strengthening awareness of fraud tactics, particularly in light of rapid technological advancements.

In its weekly awareness message, the Cybersecurity Council stressed the need for caution and vigilance against cyber fraud, calling for the blocking of any activities potentially linked to phishing or SMS-based scams. The Council noted that fraudsters increasingly rely on advanced and sophisticated methods of deception, including requesting personal information or impersonating official or government entities, institutions, or trusted companies, in order to gain users’ trust and extract sensitive personal and financial data.

The Council further underscored the importance of exercising constant caution before clicking on any electronic links, and of verifying advertisements and the sources of messages that contain links or request personal or financial information. It outlined several indicators that can help identify fraudulent messages, most notably that such messages often convey a sense of urgency, lack personalization, appear "too good to be true," and typically originate from unknown numbers or contacts. Common examples of such scam messages include phrases such as "You have won," "You are entitled to a refund", "Verify your bank account", or "Exclusive discounted credit card offer", among others.

CSC affirmed that combating phishing and cyber fraud begins at the individual level through enhanced cyber awareness and a strong cybersecurity culture. It called on users to follow a set of key practices, including refraining from responding to or engaging with suspicious messages, blocking the sender’s number, and avoiding clicking on any embedded links. The weekly Cyber Pulse awareness message also encouraged adopting preventive habits to reduce future exposure to fraudulent messages, such as installing applications that block spam messages and regularly deleting untrusted messages.

The Council noted that the spread and rise of fraudulent messages, reaching approximately 35% over the past year, have placed users before increasingly complex challenges in combating fraud. This reality, necessitates the adoption of defensive tools and technologies grounded in knowledge, awareness, and a clear understanding of the scale of risks associated with these emerging fraudulent practices, as well as enhancing capabilities to add extra layers of protection, enable faster detection, and achieve greater accuracy in identifying scam attempts.

CSC concluded by affirming that cybersecurity safety in the digital space has become a major challenge, and that these preventive measures complement ongoing government efforts to address current digital challenges driven by rapid technological evolution. In this context, the Cyber Pulse awareness campaign, launched by the Cybersecurity Council for the second consecutive year across social media platforms, supports the UAE’s continued efforts to build a secure cyberspace that protects users from growing digital risks and keeps pace with accelerating technological developments. This initiative aligns with a comprehensive national vision aimed at strengthening trust in the country’s digital ecosystem, fostering a culture of cybersecurity, raising digital awareness among individuals and families, and promoting cybersecurity best practices to safeguard the privacy and safety of citizens and residents in an era of rapid digital transformation.